2019 Speakers



 Anna Kotsovos is a Senior Tactical Analyst with the National Insurance Crime Bureau (NICB) in Des Plaines, Illinois. Anna provides analytical support for NICB case investigations with local and federal law enforcement agencies and prosecutors. She is the

lead instructor for the NICB Analyst Academy I, and also instructs in the Analyst Academy II, which provide training to insurance and law enforcement analysts. She has provided cellular telephone record mapping analysis for various types of cases and has provided

multiple trainings to law enforcement and insurance professionals in the U.S. and Europe.


Anna holds an associate’s degree in computer networking, a bachelor’s degree in psychology, a master’s degree in clinical psychology, and a graduate certificate in intelligence analysis. Anna was a college adjunct instructor for seven years teaching psychology and criminal justice courses, and maintains licensure as an EMT, currently volunteering with the Medical Reserve Corps.


Anna is a Past-President of the North Central Regional Chapter of the International Association of Auto Theft Investigators, and serves on the executive board as Director for the international chapter. Anna also served on the board of the Association of Financial Crimes Investigators. Anna was awarded the 2011 Analyst of the Year award by the International Association of Special Investigation Units, and the 2016 Analyst of the Year award by the NICB.






Anna Burns is the Assistant Regional Director of the Southeast Regional Office of the Federal Trade Commission.  Ms. Burns litigates various law enforcement actions involving a variety of unfair and deceptive consumer protection issues, including online privacy; advertising practices; fraudulent Internet schemes; telemarketing fraud and consumer credit statute enforcement.  Ms. Burns has served as lead attorney for the agency in a variety of matters, including Regency Financial, an auto refinance scheme, and Laptop and Desktop Repair, aka Cashforiphones.com, a phone buyback bait and switch scam. She also regularly gives outreach presentations to business and consumer groups to discuss various consumer fraud, identify fraud, privacy, and credit issues.  Prior to her work at the FTC, Ms. Burns was an attorney in the Washington, D.C. and Atlanta offices of Thompson Hine LLP. While at Thompson Hine, her practice focused on false advertising, breach of consumer protection statutes, unfair competition, and trade secrets claims.





Danielle Picone is the Talent Acquisition Consultant at Travelers Insurance where she specializes in recruitment for Investigative Services. Danielle graduated Bay Path University in Massachusetts with a Bachelor’s Degree in Psychology. With a background in Human Resources, Danielle has a passion for improving companies by linking candidates to positions that best utilize their skillset while creating dynamic teams for organizations. When Danielle isn’t sourcing on LinkedIn or meeting candidates for coffee, you can find her on the ski slopes or watching the Dallas Cowboys. You can contact Danielle at dpicone@travelers.com.








Dana Shults is the National Underwriting Fraud Unit Manager at Travelers, where she leads a team of investigators whose primary focus is to investigate suspicious and fraudulent activity specifically relating to the policy or coverage under the policy. Dana has over twelve years of experience in the Insurance Industry including claim, compliance, litigation, coverage and product development. Prior to making the shift to insurance Dana spent several years practicing law in the state of Massachusetts. When not focusing on fraud, Dana enjoys traveling and spending time with family, friends and her two dogs. You may contact Dana at deshults@travelers.com.



Anna Kotsovos, M.A.

Senior Tactical Analyst

Anna Burns
Assistant Regional Regional Director
Federal Trade Commission

Danielle Picone
Talent Acquisition Consultant
Travelers Insurance

Dana Shults
National Underwriting Fraud Manager
Travelers Insurance