7:30 Registration Desk Opens
8:30 – 9:00 Annual Chapter Business Meeting, Elections and Award Presentations
9:00 – 9:15 Break/Trade Show/Networking
9:15 - 10:45 Professional Development - Leading from the Middle
Presented by: Delpha DiGiacomo
Second Vice President, The Travelers
Leadership is not derived by a title, it is a set of behaviors that can be exhibited at any level of an
organization. In this presentation we will explore what it means to be a leader and leading from a place
of no positional power. We will also discuss developing relationships in preparation for future
management roles and how diversity and inclusion play a part in today’s leadership expectations.
10:45 - 11:00 Break/Trade Show/Networking
11:00 – 12:00 SIU and Infotainment Systems
Presented by: Mark Charriez, FCLA
Senior Investigator, Zurich North America SIU Major Case Team
What is infotainment and how can it be used in insurance investigations? We will discuss what infotainment is and will describe the kinds of cases that SIUs are and can use infotainment data for. After the data has been obtained, how is it used to aid in the investigation? A case study will be presented and discussed.
12:00 - 1:00 Lunch/Trade Show/Networking
1:00 - 2:00 Cyber Claims
Presented by: Rebecca Strickland and Melissa Segal
Partners, Swift Currie
This session will provide information about common cyber threats, will provide an overview of
cryptocurrency and the blockchain, and then will discuss cyber coverage issues.
2:00 - 2:15 Lunch/Trade Show/Networking
2:15 - 3:45 "Oh What A Tangled Web We Surf"
Presented by: Anna Kotsovos
Senior Technical Analyst, NICB
The Internet has become a mainstay of everyday life. Almost every day, we are online in some
way or other, whether for work or play. Information is available instantly, and sometimes
overwhelming. Participants in this session will learn how to leverage internet searches for
investigations, and identify various sources of publicly available information. Participants will
also learn how to protect themselves, their privacy, and their wallets while surfing online.
3:45 Seminar Concludes